privacy policy
Effective Date: [8-14-2025]
Elevate Mobile IV (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal, health, and payment information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the safeguards we have in place to protect it.
Information We Collect
We may collect and process the following categories of information:
a. Personal Identifiers
- Full name
- Date of birth
- Mailing address
- Email address
- Phone number
b. Health Information
- Medical history relevant to IV therapy
- Current health status and symptoms
- Treatment records and provider notes
c. Payment Information
- Credit/debit card details (processed securely through Square)
- Billing address
- Transaction history
d. Technical and Usage Information
- IP address
- Browser type and version
- Pages visited and actions taken on our website
How We Collect Information
We collect your information when you:
- Fill out our online booking form.
- Call, text, or email us to schedule an appointment.
- Provide information in person to our nurse or medical provider.
- Interact with our website, which may use cookies or tracking technologies to improve performance.
How We Use Your Information
We may use your information for the following purposes:
- Service Delivery – To schedule, prepare for, and provide mobile IV therapy.
- Payment Processing – To securely process your transactions through Square.
- Customer Support – To respond to inquiries, appointment changes, and requests.
- Legal Compliance – To maintain medical and business records as required by West Virginia law.
- Marketing and Communication – To send service updates, promotions, or newsletters (with your consent).
HIPAA Compliance
Elevate Mobile IV complies with the Health Insurance Portability and Accountability Act (HIPAA) and related state privacy laws. All health information is stored, transmitted, and shared in a HIPAA-compliant manner. Access to your medical records is restricted to authorized personnel involved in your care, and any sharing of health information will be done only with your consent or as required by law.
Sharing Your Information
We will never sell or rent your personal information. We may share your information only with:
- Medical professionals providing your IV therapy.
- Service providers who perform essential business functions, such as payment processing through Square.
- Legal authorities when required to comply with applicable laws, court orders, or regulations.
Data Retention
We retain your personal and medical information for as long as required by law and for the purposes outlined in this Privacy Policy. When no longer needed, data is securely deleted or destroyed.
Data Security
We use a combination of administrative, technical, and physical safeguards to protect your information, including:
- Secure servers and encrypted communication.
- Limited access to medical records.
- HIPAA-compliant electronic health record systems where applicable.
Your Rights
You have the right to:
- Request a copy of your medical or personal information.
- Correct inaccuracies in your information.
- Request that we delete your information, subject to legal and medical recordkeeping requirements.To exercise your rights, contact us at [Insert Email Address].
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
